Refund Policy
Effective date: 4 February 2026
This Refund Policy explains under which conditions Godis Sàrl will offer refunds or replacements for products purchased on godis.swiss.
1. No general right of withdrawal
-
Due to the nature of the products (food items), there is no general right of withdrawal or return.
-
Opened or partially consumed products cannot be returned.
2. Incorrect or defective products
-
If you receive a product that is incorrect, defective, or damaged during shipping, please notify us within 48 hours of receiving the order and provide photographic evidence.
-
In such cases, we will either:
-
Replace the affected product(s) at no cost, or
-
Refund the purchase price using the same payment method originally used.
3. Delivery issues due to incorrect address
-
Customers are responsible for providing a complete and correct delivery address.
-
If a shipment cannot be delivered due to an incorrect or incomplete address, we may:
-
Resend the order at the customer’s expense, or
-
Refund the order amount minus shipping costs.
4. Timeframe for claims
-
Claims for damaged or incorrect products must be submitted within 48 hours of delivery.
-
We cannot accept claims for damages or errors reported after this period.
5. Refund processing
-
Approved refunds will be processed using the same payment method used for the original purchase.
-
Refunds will be issued promptly after verification of the claim.
6. Contact
For any questions regarding refunds, replacements, or claims, please contact our customer service:
Godis Sàrl
Email: info@bonbonssuedois.ch
Phone: +41 (0)21 357 31 51